Privacy Policy for Fiorale

Fiorale operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Fiorale is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact Details: Including your name, address, billing address, shipping address, phone number, and email address.

   

• Financial Information: Including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.

   

• Account Information: Including your username, password, security questions, preferences, and settings.

   

• Transaction Information: Including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

   

• Communications With Us: Including the information you include in messages or emails sent to us (for example, when sending a customer support inquiry).

• Device Information: Including information about your device, browser, or network connection, your IP address, and other unique identifiers.

• Usage Information: Including information regarding your interaction with the Services, such as how and when you interact with or navigate the website.

Personal Information Sources

We may collect personal information from the following sources:

• Directly From You: When you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

• Automatically Through the Services: From your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.

• From Our Service Providers: When we engage third parties to enable certain technologies and when they collect or process your personal information on our behalf.

   

• From Our Partners or Other Third Parties.

   

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services: We use your personal information to fulfill our contract with you, process payments, fulfill orders, remember your preferences, send notifications regarding your account, handle returns or exchanges, allow product reviews, and create a customized shopping experience (such as recommending products related to your purchases).

• Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending promotional emails, text messages, or postal mail, and displaying online ads based on items you previously viewed or added to your cart.

• Security and Fraud Prevention: We use your information to authenticate your account, secure payments, detect or investigate fraudulent, illegal, or malicious activity, and protect public safety. If you register an account, you are responsible for keeping your login credentials safe.

• Communicating With You: To provide customer support, maintain our business relationship, and respond effectively to your inquiries.

• Legal Reasons: To comply with applicable laws, respond to legal processes (subpoenas, court orders), investigate potential policy violations, and defend or enforce our legal rights.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes subject to this Privacy Policy. Such circumstances include:

• With Shopify, Vendors, and Service Providers: Third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

• With Business and Marketing Partners: To provide marketing and targeted advertising. For example, Shopify helps support personalized advertising based on your online activity across various merchants. (You can opt out of targeted advertising where applicable).

• When You Direct or Consent: When you ask us to disclose information to third parties (such as shipping providers or through integrated social media login widgets).

• Corporate Group & Affiliates: Sharing within our corporate group.

• Business Transfers & Legal Obligations: In connection with a merger, sale, or bankruptcy, or to comply with law enforcement and legal requirements.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve our store. Information you submit to Fiorale will be transmitted to and shared with Shopify (and relevant third parties) across international borders.

Shopify may also use aggregated interaction data from our store to power enhanced features. In these instances, Shopify acts as a data controller. You can review the Shopify Consumer Privacy Policy and access the Shopify Privacy Portal to exercise your privacy rights directly with Shopify.

Third-Party Websites and Links

Our Services may provide links to third-party websites or platforms. If you follow links to external sites not controlled by Fiorale, you should review their privacy and security policies. We are not responsible for the privacy practices, security, or content of third-party platforms.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.

Security and Retention of Your Information

While we implement security measures to protect your data, no system is impenetrable, and we cannot guarantee "perfect security." We recommend avoiding unsecure channels when sending sensitive information.

How long we retain your personal information depends on operational and legal factors—such as maintaining your account, fulfilling legal obligations, resolving disputes, and enforcing contracts.

Your Rights and Choices

Depending on where you live, you may have specific rights regarding your personal information:

• Right to Access / Know: Request access to the personal data we hold about you.

• Right to Delete: Request that we delete your personal information.

• Right to Correct: Request correction of inaccurate personal details.

• Right of Portability: Request a copy of your personal data in a structured format.

• Right to Opt Out of Sale/Targeted Advertising: Request to opt out of data sharing for targeted ads. (We recognize Global Privacy Control (GPC) opt-out signals sent from your browser).

• Managing Communication Preferences: You can unsubscribe from marketing emails at any time using the link in the footer of our emails.

Additional Rights for UK / EEA Residents:

• Objection & Restriction: Request that we restrict or stop processing your data for certain purposes.

• Withdrawal of Consent: Withdraw consent at any time where processing was based on prior consent.

To exercise any of these rights, please contact us using the information below. We will verify your identity before processing requests as required by law.

Complaints

If you have concerns about how we process your personal information, please contact us directly. If you reside in the EEA or UK, you also have the right to lodge a complaint with your local data protection supervisory authority.

International Transfers

Your information may be transferred, stored, and processed outside your home country. When transferring data outside the UK or EEA, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses (SCCs).

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on this website with a revised "Last Updated" date.

Contact Us

If you have questions about our privacy practices, wish to exercise your rights, or have concerns, please contact us:

• Email: support@fiorale.com

• Address: Fiorale Customer Support, 30 N Gould St # 39724, Sheridan, WY 82801, US